Privacy Policy

Last updated: 1 September 2026

Who We Are

Molly Jayne Estates Ltd is an independent residential sales estate agency based in Andover, Hampshire.

Molly Jayne Estates Ltd is the data controller responsible for deciding how your personal information is collected and used.

You can contact us using the following details:

Molly Jayne Estates Ltd
Suite 2 Healey House
Dene Road
Andover
Hampshire
SP10 2AA

Telephone: 01264 554220 / 07936 303217
Email: sales@mollyjayneestates.co.uk
Website: www.mollyjayneestates.co.uk
Company registration number: 17406056
ICO registration number: E03373

What Personal Information Do We Collect?

Depending on your relationship with us, we may collect:

• Your name, address, email address and telephone number.

• Your date of birth.

• Identification documents and proof of address.

• Information about a property you own or wish to sell.

• Details of properties you are interested in purchasing.

• Valuation, viewing, enquiry and offer information.

• Information about your position and ability to proceed with a purchase.

• Source-of-funds or source-of-wealth information where required.

• Results of identity, anti-money-laundering, sanctions and politically exposed person checks.

• Details of your solicitor, mortgage adviser, surveyor or other representative.

• Records of emails, telephone calls, messages, appointments and other correspondence.

• Your communication and marketing preferences.

• Technical website information, including your IP address, browser, device and website activity.

We will only collect information that is relevant and reasonably necessary for providing our residential property sales services or meeting our legal obligations.

How Do We Collect Your Personal Information?

We may collect information:

• Directly from you by telephone, email, message, website form or face-to-face contact.

• When you request a property valuation or viewing.

• When you enquire about a property or submit an offer.

• Through property portals, advertising platforms and social media.

• From sellers, buyers and other people involved in a property transaction.

• From solicitors, mortgage advisers, surveyors and other professional representatives.

• From publicly available sources, such as Companies House and HM Land Registry.

• From identity verification, anti-money-laundering and fraud-prevention providers.

• Through cookies and similar technologies used on our website.

If you provide us with information about another person, you should ensure that you have their permission to do so.

Why Do We Collect and Use Your Personal Information?

We may use your information to:

• Respond to your enquiry.

• Arrange and carry out property valuations.

• Market residential properties for sale.

• Register prospective buyers and match them with suitable properties.

• Arrange property viewings and provide viewing feedback.

• Receive, verify and communicate offers.

• Establish a buyer’s position and ability to proceed.

• Progress and manage property transactions.

• Communicate with sellers, buyers and their representatives.

• Prepare and administer our agency agreements.

• Confirm your identity.

• Carry out anti-money-laundering and fraud-prevention checks.

• Comply with our legal, regulatory and professional obligations.

• Maintain accurate business and transaction records.

• Establish, exercise or defend legal claims.

• Improve our website and services.

• Send property alerts or marketing where you have consented or where otherwise permitted by law.

Our Lawful Bases for Using Your Information

We will only use your personal information where we have a lawful reason to do so. Depending on the circumstances, we may rely on:

Contract: Where using your information is necessary to enter into or perform a contract with you.

Legal obligation: Where we need to collect, use or retain information to comply with the law, including anti-money-laundering and taxation requirements.

Legitimate interests: Where using your information is reasonably necessary to operate our business, respond to enquiries, provide estate agency services, manage transactions or prevent fraud. We will consider your rights before relying on this basis.

Consent: Where you have given us permission for a particular use, such as receiving certain marketing communications. You can withdraw your consent at any time.

Legal claims: Where using the information is necessary to establish, exercise or defend a legal claim.

Anti-Money-Laundering Checks

As an estate agent, we are legally required to carry out identity and anti-money-laundering checks in certain circumstances.

We may ask you to provide identification, proof of address, source-of-funds information and other documents necessary to meet our legal obligations.

We may use an external electronic verification provider to conduct checks against identity, fraud-prevention, sanctions and politically exposed person databases.

Where required by law, we may disclose information to the appropriate authorities without informing the person concerned.

If you do not provide the information needed to complete these checks, we may be unable to act for you, accept an offer or continue with a property transaction.

Who Do We Share Your Information With?

Where it is necessary and lawful, we may share your information with:

• Sellers and prospective buyers involved in a property transaction.

• Solicitors and licensed conveyancers.

• Mortgage advisers and financial-service providers.

• Surveyors, photographers, floor-plan providers and EPC assessors.

• Property portals and advertising platforms.

• Our website, email, telephone, cloud-storage and estate agency software providers.

• Identity verification, anti-money-laundering and fraud-prevention providers.

• Accountants, insurers, legal advisers and professional consultants.

• The Property Ombudsman or another relevant redress scheme.

• HM Revenue & Customs, law-enforcement bodies, courts, regulators and other authorities.

• Suppliers and contractors who support the operation of our business.

We do not sell your personal information to third parties.

If we introduce you to another business and receive a referral fee or another benefit, this will be disclosed separately where required.

What Happens If You Do Not Provide Your Information?

We need certain personal information to provide our residential property sales services and comply with our legal obligations.

If you do not provide information we reasonably require, we may be unable to:

• Arrange a valuation or viewing.

• Act for you in the sale of a property.

• Register or verify an offer.

• Progress a property transaction.

• Complete legally required identity or anti-money-laundering checks.

• Provide another requested service.

How We Protect Your Information

We take appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Information is stored using password-protected systems and trusted service providers. Access is limited to people and organisations who need the information for legitimate business or legal purposes.

Although we take reasonable precautions, no method of sending or storing information online can be guaranteed to be completely secure.

How Long Do We Keep Your Information?

We only retain personal information for as long as reasonably necessary for the purpose for which it was collected.

In general:

• Contractual and property-transaction records may normally be kept for up to six years after our relationship or the transaction ends.

• Anti-money-laundering records will normally be kept for at least five years, as required by law.

• Enquiry, applicant and viewing information will be reviewed and deleted or anonymised when it is no longer required.

• Marketing information will be retained until you unsubscribe, withdraw your consent or we determine that it is no longer appropriate to keep it.

We may retain information for longer where required by law, a regulator, an ongoing complaint or a legal claim.

Where Is Your Information Stored?

Your information may be stored electronically using our website, email, cloud-storage and estate agency software providers.

Some providers may process information outside the United Kingdom. Where this happens, we will ensure that an appropriate legal safeguard is in place, such as an adequacy decision or approved contractual protections.

Marketing

We may send you property alerts, market updates or information about our services where you have requested them, consented to receive them or where otherwise permitted by law.

You can ask us to stop sending marketing communications at any time by:

• Selecting the unsubscribe option in a marketing email.

• Emailing sales@mollyjayneestates.co.uk.

• Calling 01264 554220.

Opting out of marketing will not prevent us from contacting you about an active enquiry, instruction or property transaction.

Cookies and IP Addresses

Our website is hosted using Wix and uses cookies and similar technologies to operate securely, remember visitor preferences and understand how visitors use the website.

We use Cookie Banner by Consentik CMP to obtain and manage visitors’ cookie choices.

When you first visit our website, you can accept or reject non-essential cookies and manage your preferences. Strictly necessary cookies may be placed automatically because they are required for the website to function securely.

Analytics, functional and marketing cookies will only be used where you have provided the appropriate consent.

You can change or withdraw your cookie consent at any time by selecting the cookie-preferences button displayed on our website.

Details of the individual cookies used, including their provider, purpose and duration, are available through the cookie-preferences panel.

Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of the personal information we hold about you.

• Ask us to correct inaccurate or incomplete information.

• Ask us to delete your information.

• Ask us to restrict how we use your information.

• Object to certain uses of your information.

• Ask us to transfer certain information to you or another organisation.

• Withdraw your consent where we rely on consent.

• Object to direct marketing at any time.

Some of these rights are subject to legal limitations. For example, we may need to retain information to comply with anti-money-laundering legislation or to establish or defend a legal claim.

To exercise your rights, contact sales@mollyjayneestates.co.uk. We may need to confirm your identity before responding.

Automated Decision-Making

We do not currently use solely automated decision-making that produces a legal or similarly significant effect on you.

How to Make a Complaint

If you have concerns about how we collect or use your personal information, please contact us first:

Email: sales@mollyjayneestates.co.uk
Telephone: 01264 554220

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: www.ico.org.uk

Links to Other Websites

Our website may contain links to websites operated by other organisations. We are not responsible for the privacy practices or content of external websites. You should read the privacy policy of any external website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy when our services, suppliers or legal responsibilities change.

The latest version will be published on our website, with the date of the most recent update shown at the top of this policy.